Returns & Exchanges
Due to the charitable nature of the SickKids Catch the Ace raffle, all ticket sales are final and non-refundable. If you have experienced a technical error during your purchase, please contact our support team within 24 hours.
Review Eligibility
Ensure your request pertains to a technical transaction error or duplicate billing, as raffle tickets are generally non-refundable under provincial gaming regulations.
Contact Support
Email our dedicated support team with your order number, full name, and a detailed description of the issue encountered during your checkout process.
Verification Process
Our team will review your transaction logs and cross-reference them with the gaming portal records to verify any system discrepancies or accidental overcharges.
Resolution Confirmation
Once verified, approved adjustments or voided transactions will be processed back to your original payment method, and you will receive a confirmation email for your records.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing